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Full CV

Milijana Komad

Product Design Lead. Payments, social platforms and AI.

Profile

I design the parts of a product where getting it wrong costs real money. Today that is Payments at bet365, where I lead three design teams responsible for deposits, withdrawals and currency for 120M+ customers. Before that, I designed the monetization layer of a social network with 100M+ users.

My approach comes from a PhD in Digital Arts on human–AI interaction and a master’s in philosophy: every design decision is a testable hypothesis about how people actually behave. I bring AI into how my teams analyze, prototype and plan, and have worked remotely with teams across Europe, the US and Australia since 2008.

Impact

  • 120M+customers served by bet365, where my three teams own deposits, withdrawals and currency
  • +20%multi-currency activity after redesigning the payment logic and UX end to end
  • 100M+users on Hornet, across 150+ countries, where I owned design end to end
  • +27%ad revenue growth from a new pay-per-click and pay-per-view ad system at Hornet

Focus

Payments

Deposits, withdrawals and currency at bet365, where regulation, fraud prevention, banking rails and user trust meet on every screen. Earlier, a banking app for Barclays that became a white-label template sold to other banks.

Social platforms

Hornet, a social network with 100M+ users: UX, design system and the full monetization layer. OXygean, a social network for students built from HR psychology. One of eight social apps I have designed.

AI

Brought AI into how three design teams work: AI-assisted analytics, working prototypes built with AI coding tools and AI-supported planning. Background in human–AI interaction research, years before AI went mainstream.

Experience

bet365

Dec 2023 – Present

Product Design Lead, Payments

Leading three design teams at one of the world’s largest online gambling companies. bet365 serves 120M+ customers in over 20 languages; my teams own deposits, withdrawals and currency.

  • Redesigned the multi-currency payment logic and UX end to end, growing multi-currency activity by 20%.
  • Brought AI into how the teams work from day one: AI-assisted analytics, working prototypes built with AI coding tools, and AI-supported planning and organization of work.
  • Lead the teams end to end: people management, hiring, performance reviews, design critique, strategy, prioritization and roadmap.
  • Mentor and grow designers, teaching them to treat every decision as a hypothesis worth testing.

Hornet

Mar 2021 – Nov 2023

Senior Product Designer

New UX, design system and monetization for one of the world’s leading LGBTQ+ apps and its sister app, Spaces. Hornet is a global social and dating app with 100M+ users across 150+ countries. I owned its design end to end.

  • New UX, UI and design system, adopted company-wide and still in production through multiple later design teams.
  • Designed Honey, the in-app virtual currency: the full earn-and-spend economy behind Live, purchases and premium features, plus the purchase-motivation layer around it: rewards for daily activity, streaks, gifting to creators in Live and time-limited store offers.
  • Designed the in-app store and the paywall from scratch, including the full purchase logic and flow. The paywall triggers at moments of peak user intent and was A/B-tested with an external monetization partner to optimize conversion.
  • Built a new ad system, pay-per-click and pay-per-view, that drove 27% ad revenue growth.
  • Spaces: led UX and designed the core UI elements, then mentored a junior designer through the UI.

Alterset d.o.o.

Nov 2018 – Feb 2021

Senior UI/UX Designer, sole designer

Belgrade, Serbia

One designer for a company running development teams in Serbia, Ireland, Slovenia, the US and Australia, across every client project.

  • OXygean (Apr 2019 – Mar 2020, Dublin): a social network for students, built from HR psychology for Next Generation, a Dublin HR firm. As the sole designer on a Belgrade–Dublin team, I owned the brand identity, UX architecture, flows and UI of the entire app, grounded in shadowing the HR team’s assessments and in testing with students at Trinity College Dublin. The app reached 1M+ users shortly before the team completed the project.
  • MojeDelo.com (Nov 2018 – May 2019, Ljubljana): UX and UI for Slovenia’s leading job platform, with around 400,000 visits a month. One swipe replaced a multi-step application, and the design system is still in use on web, iOS and Android.

Gecko Solutions d.o.o.

Feb 2011 – Oct 2014

Senior UI/UX Designer and Team Lead, leading two junior designers

Belgrade, Serbia

Betting, banking and social: the three industries that define my career started here.

  • Online gambling and betting interfaces for Milenijum, Lavovi, GTI+, SuperTipp24, Elbet and Bingo.
  • A banking app for Barclays, later turned into a white-label template sold to other banks, and interfaces for several banks delivered within a single month, in the early days of mobile banking.
  • Undecided, one of eight social apps I have designed: short-form video in the vein of Vine.

mySkin Inc.

Nov 2014 – Oct 2018

Lead UI/UX Designer

Belgrade, Serbia

Lead designer for all digital products of a US medtech startup behind the dermograph skin imaging device, including mySkin.com, a social beauty platform connecting people with similar skin.

  • BEST, a tablet app for skin cancer screening, and SkinScan, an app for early melanoma detection that won a design innovation award from Microsoft and Nokia.
  • Tested the dermograph on-site with surgeons at a skin cancer clinic, and ran live user testing, A/B tests and surveys.

Earlier

  • Fonlider D.O.O.

    Jan 2010 – Jan 2011

    Game Designer, UI/UX, 2D and 3D

    Restarted the design of Coloniam from zero as its sole designer: a browser strategy game with 180,000 players, acquired by an Austrian gaming company and still live in 11 languages.

  • LINK group (Autodesk Maya course for 4,000+ beginners), Mode Media (Glam Media), certifications and full project details are in the full CV.

Education

  • PhD, Digital Arts (Interdisciplinary Studies)University of Arts in Belgrade. Research on human–AI interaction.
    Oct 2014 – Feb 2021
  • Master’s degree, PhilosophyUniversity of Belgrade, Faculty of Philosophy. Epistemology, Logic and Cognitive Systems.
    June 2010

Skills

  • Design strategy
  • FinTech
  • Data-informed design
  • Behavioral design
  • Design systems
  • Monetization design
  • Design leadership: hiring, critique, roadmap
  • A/B testing and user research
  • AI-assisted analytics and prototyping
  • Languages: Serbian (native or bilingual), English (professional working)

Recognition

  • 1st Place, Google Glass Hackathon (2014)
  • Design Innovation Award, SkinScan (Microsoft & Nokia) (2016)
  • 2nd Place, ICT Hub Belgrade FinTech Hackathon (2017)
  • 1st Place, VR Hackathon Montenegro (2017)